News & updates


Jan 11, 2016

Dear Customer,

According to our information, you own or lease a Touareg TDI vehicle affected by the 3.0L TDI emissions issue. As we work hard to develop remedies that will satisfy our customers and regulators, we kindly ask for your patience.

In the meantime, we would like to give you a $500 Volkswagen Prepaid Visa® Loyalty Card, a $500 Volkswagen Dealership Card, and 24-hour Roadside Assistance at no charge for 3 years*. We sincerely hope you see this goodwill gesture as a first step toward restoring your invaluable trust.

To learn more, please visit Click on the “Check Eligibility” button on the website, and then enter your Vehicle Identification Number (VIN) in the designated space. If you do not know how to locate your VIN, please consult your Owner’s Manual. After entering your VIN, follow the instructions on how to receive and activate the Goodwill Package*.

Please know that the Environmental Protection Agency has stated that vehicles affected by this issue do not present a safety hazard for car owners and drivers, and the vehicles remain legal to drive. If you have questions or concerns, please contact our Customer CARE Center at [email protected] or 1-800-822-8987.

We aim to fully restore your confidence and trust in our brand. Thank you for being a valued member of the Volkswagen family.

Thank you and best regards,
Michael Horn

President and CEO
Volkswagen Group of America

*Restrictions apply. Affected customers eligible for the Goodwill Package are not required to waive their rights or release or arbitrate their claims against Volkswagen Group of America in order to receive the Package. Goodwill Package available only to registered owners or lessees as of November 8, 2015 of affected TDI vehicles who can provide VIN and other requested verification data. Limit one per affected vehicle as confirmed by unique VIN; cards may not be transferred or sold. Affected customers must register for the Goodwill Package by April 30, 2016 and comply with all Program Rules, including activating at participating dealership within one year of issuance. Volkswagen Prepaid Visa Loyalty Cards are issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. This card can be used anywhere Visa debit cards are accepted. Dealership card can only be used at participating Volkswagen of America dealerships. Both cards expire one year after date of issuance upon registration for the Goodwill Package. Void where prohibited and outside U.S. and Puerto Rico. See or call 1-800-822-8987 for important eligibility, registration, activation, and other Program Rules.

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